I believe that what sets Etratech apart is the engineering and additional services we provide as a total turnkey approach. Unlike a traditional Electronics Manufacturing Service (EMS), we don’t just offer manufacturing – we have capabilities for complete design and development, too.
Most EMS providers will claim to design for manufacturability (DFM). We do that as well, but we go way beyond and provide the full gamut of services – not just DFM. In fact, probably 50 to 75 percent of everything we produce is a custom design specific to an Etratech client. Now, there are instances wherein we’re working with customers who have subcontracted to various engineering providers to complete their product. These will include industrial designers, mechanical engineering firms, electrical engineer firms, and us. In these scenarios, we act only as the manufacturer. For us, that’s not the ideal arrangement and we often find there are design issues that the outside parties won’t accept responsibility for. This leaves our customer in a very difficult situation and a product that can’t be produced and inevitably late to market. We have the ability to provide all these services under our roof.
That we own the entire supply chain is a differentiator, as well. We handle the supply chain from end to end unlike most EMSs that will ask for materials and prints, and then build to those specifications. We don’t believe that’s the best way to service the customer, and a high level of service is very important to us as a business.
We’re also differentiated by the level of quality we provide. We attribute this to our connections to the exacting and demanding automotive industry. The feedback we receive regarding this quality is that it’s remarkable and in fact substantially exceeds industry norms. That, combined with our commitment to exemplary service, is what keeps our customers with us. We give the customers what they want, when they want it, at a competitive price and quality level that exceeds their expectations. Our team is very responsive to our customers and we aim to do more for them than their past EMS partners.
Really, it’s the whole basket of goods that makes Etratech better and different.